Frequently Asked Questions - Roll Up Baby

ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
All orders placed on weekdays will be shipped within two business days irrespective of the shipping method. we ship your order next if you place same during holidays or over weekend.

We offer free freight on orders over $79

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders shipping to the West Coast and East Coast will take 3-5 and 7-10 business days respectively to arrive.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. Depending on the shipping method selected by you at checkout, appropriate international shipping charges will be added to your order. You may also need to pay the customs, duties and taxes if the destination country imposes them on the shipment as these things are not controlled or issued by Roll Up Baby.
WHAT SHIPPING METHODS ARE AVAILABLE?
UPS is our standard carrier and we ship only to residential and business addresses. We do not ship to P.O. boxes, APOs/ FPOs, or Freight Forwarding Facilities.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

CREDIT CARDS

We accept Visa, MasterCard, Discover Card and American Express. We Do Not accept cards issued by local banks which are not listed above. In such cases we recommend PayPal as an alternative.

PAYPAL

We’ve enabled PayPal express feature to speed through the checkout.

STORE-CREDIT AND GIFT CARDS

We accept store-credit or gift card too. You can redeem them by entering the unique codes printed on them during checkout. Please note, both of them are valid only for 6 months and may be part of promotions.

IS BUYING ON-LINE SAFE?
Your security is our primary concern. All transactions done via our website are protected by SSL (Secure Socket Layer) encryption; which means, the information you key in is encrypted and cannot be decoded by outside parties.

Roll Up Baby takes every possible measure to ensure a pleasant shopping experience for our customers. However, a few things are not under our control. As for example, if a credit card is used without the holder's authorization, it is the responsibility of the card holder to notify their credit card provider in accordance with their reporting rules and procedures.


Orders and Returns

DO YOU HAVE ANY WARRANTY? 
For defective items, we offer 1 month warranty from the time of order. Please note, we do not provide warranty on normal wear and tear.
HOW DO I PLACE AN ORDER?
Click on the product that you’re interested in. Select quantity and hit “Add To Cart” button if you want to continue shopping for other items. Or else, click “Buy Now” if you need to checkout. If you are familiar with the product, you can directly add it to your cart from the “Collection” page. Once you are done adding items to your cart,
click on the Shopping Bag icon at the top right corner of the page.
This will lead you to pages where you need to key in your personal details like name, email, contact number and shipping and billing addresses. Next up will be the Payment Page where you can select your preferred payment method and apply discount code/gift certificate code (if any) and proceed for payment. And that’s it!
Your order is placed! You’ll receive an order confirmation email in no time!
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Although it isn’t mandatory to have an account for shopping at rollupbaby.com, we strongly recommend you get one. A registered user can save his/her shipping and payment details for a faster shopping experience, create “Wish Lists”, and receive notifications on various offers and discounts. It also allows us to serve you better during placing an order, checking your order status, tracking your package and processing your return requests.
WHAT IS THE WISH LIST?
Wish List” is the list of items you’d like to buy in the future. You can add items to your Wish List while browsing our website and treat it as your shopping list during your next visit. However, you need to be a registered user of rollupbaby.com to save items permanently on your Wish List.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Customers always come first for Roll Up Baby. That’s why, we have a dedicated team of experienced customer service professionals who are always ready to answer your queries. Please use our online tool in contact us page to send us your questions and one of our agents will get back to you within 48 hours. You can also use our live chat service for a prompt response.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Our warehouse team works at lightning speed to fulfill your orders and we’re unable to process a cancellation request once your items are packed. Hence, you need to contact us really fast after your order placement if you wish to cancel the same.

Please note, the refund will be credited back to your account within 2-5 business days if your cancellation is successful. 

HOW DO I TRACK MY ORDER?
Signing into your rollupbaby account and selecting your order from your Order History.

Using the "Track My Package" link on your Shipment Confirmation email.

GUEST ACCOUNT? If you placed your order as a Guest, you can use the order number & email address provided on your Order Confirmation email to locate order status and tracking information when you "Don't Have An Account." If you did not receive an Order Confirmation email, please contact us.

If your package shows it has been delivered and you haven't receive it, click here.

CAN I RETURN MY ORDER?

Of course you can! Roll Up Baby has an entire page called "Return Center" dedicated to returns and refunds which you can find at the bottom of the Home page. Follow the simple instructions on the page to return the specified product.

WHY WAS MY ORDER CANCELLED?
On rarest instances, we may need to cancel your order if we suspect any fraudulent activity or if we run out of your ordered item. In either case, we will inform you immediately with an explanation.
Roll Up Baby reserves the right to cancel any order.

Subscriptions

HOW DOES IT WORK?? 
Forget placing repeated order every week or month for your baby’s essentials with our “Subscription” option and save big! Set your order frequency (anywhere from weekly to every 3 months) and save 10% on your first order, and 15% on all subsequent orders. You'll receive an email reminder 3 days before each new order is processed, so you can make all necessary changes. Yes, it’s as easy as it gets.

CAN I CHANGE MY SUBSCRIPTION?
Absolutely! Log in to your account and click on the “Manage Subscription” link at the bottom of our Homepage, where you can make as many changes as you wish.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel any time, for any reason. Just click the 'Manage Subscription' link at the bottom of our website and take it from there.

Our warehouse starts processing orders immediately after they are placed, if you contact our team straight away we can update/cancel your order.

Once the order has left our premises we are not able to make any changes.

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